Guest Service Agent /Night Auditor
Full-Time • Cochrane Region
We are looking for individuals who enjoy working and interacting with people. The Guest Service Agent is the first contact with the hotel's guests and as such we need someone who can assure the highest possible level of guest satisfaction by providing superior customer service. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
Maintains an inventory of vacancies, reservations and room assignments.
Take same day reservations and future reservations.
Knows cancellation procedures.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins and special requests.
Coordinates guest room maintenance work with the maintenance department.
Uses selling techniques to sell rooms and to promote other services of the hotel.
Knows daily meetings taking place in the hotel.
Reports any unusual occurrences or requests to the manager or the Guest Service Manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains customers’ privacy.
Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned.
- Strong leadership and a professional image.
- Strong interpersonal, written and verbal communication skills.
- Good decision-making ability and analytical skills.
- Knowledge of a variety of computer software applications. (Excel, Word etc…)
- Ability to work a flexible schedule, including weekends and holidays.